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Voice of the Customer is Dead
Voice of the customer (VoC) programs have been popular from the moment that businesses first started having customers and in recent years the formality of these programs has increased and books have...
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Consumerization of IT, Social Business and Other Challenges; a View From...
I had the pleasure of spending part of this week in Santiago de Chile with some of my colleagues from IDC Latin America to present the first event in the LA Consumerication of IT Roadshow. I presented...
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